The Three Elements of Service Delivery (Pre-Service, Point-Of-Service, and After-Service)

question 17

True/False

The three elements of service delivery (pre-service, point-of-service, and after-service) incorporate the production or creation of the service (product) of health care and include primarily operational processes and marketing activities.

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Definitions:

Trademarked

A symbol, word, or phrase legally registered or established by use as representing a company or product.

Copyrighted

Describes material, such as text, music, or artwork, that is legally protected from unauthorized use without permission from the owner.

Business Plan

A document describing a business that is used to test the feasibility of a business idea, to raise capital, and to serve as a road map for future operations.

Clayton Act

A U.S. antitrust law enacted in 1914, aimed at promoting fair competition and preventing unfair business practices such as price discrimination, anti-competitive mergers, and exclusive dealing contracts.