In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 58

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of the above

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Definitions:

Center

In statistics, the central tendency of a dataset, which is a measure that seeks to define the most typical or representative value of the dataset, like the mean, median, or mode.

Sampling Variability

The extent to which the statistic obtained from different samples for the same population varies.

Sample Mean

The average value of a set of observations sampled from a larger population.

Normally Distributed

A data distribution that is symmetrically shaped like a bell curve, with most data points clustering around a central mean value.