In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 58

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of the above

---

Definitions:

Opportunity Cost

Sacrificing the possible benefits of various alternatives by selecting a specific choice.

Transportation Systems

The infrastructure and operations that facilitate the movement of people and goods from one location to another.

Rational Individual

This term describes an entity in economic models who makes decisions by logically assessing options to achieve the most favorable outcome according to their preferences and information.

Air Travel

The act of traveling from one place to another via an aircraft.