Which of the Following Is an Alternative Possible Service Encounter

question 22

Multiple Choice

Which of the following is an alternative possible service encounter included in the service-system design matrix?

• A) Face-to-face distance
• B) Internet
• C) Questionnaire response
• D) Automated teller (ATM)
• E) Response card encounter

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Definitions:

Check Clearing

The process by which banks settle transactions by transferring money from the check writer's account to the recipient's account.

Federal Funds Rate

The interest rate at which banks lend reserve balances to other banks overnight, on an uncollateralized basis.

Discount Rate

The interest rate charged by central banks for short-term loans to commercial banks.

Chinese Government

The political leadership and governing bodies of the People's Republic of China, comprising the Communist Party, the state institutions, and the military.