In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 58

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of the above

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Definitions:

Formal Occasion

An event characterized by a strict adherence to traditional or prescribed forms, ceremonies, or etiquette, often involving official or important social gatherings.

Rituals

Acts or procedures established by custom or prescribed by authority as proper to a certain formal occasion.

Shamanic Performances

Ritualistic activities led by shamans, who are regarded as intermediaries between the human and spiritual worlds, involving practices for healing, divination, and community bonding.

Mende Girl Initiation

A traditional rite of passage for young women in the Mende culture of Sierra Leone, involving education in moral values, social duties, and womanhood.