In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 58

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of the above

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Definitions:

Geographic Areas

Specific locations or regions defined by natural or artificial boundaries used for analysis, management, or marketing purposes.

Customer Tastes

The preferences and inclinations of consumers that influence their purchasing behaviors, which can vary widely across different segments of the market.

Trademarks

Legally registered symbols, names, or slogans used to identify and distinguish products or services of a particular source.

Trade Names

The commercial names used by businesses to operate in the market, often different from their legal registered names.