Which of the Following Is Not an Element of a Good

question 21

Multiple Choice

Which of the following is not an element of a good service guarantee?

• A) Unconditional (no small print).
• B) The customer controls the process.
• C) Easy to understand.
• D) Easy to communicate.
• E) Meaningful to the customer.

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Definitions:

Organizational Citizenship

Volunteer actions of employees that contribute to the organization's well-being beyond the scope of their job requirements.

Internal

Refers to elements, operations, or factors existing or occurring within an entity or system.

External

pertains to factors, influences, or conditions that exist outside of the individual's personal control or internal environment.

Stable

A term describing something that is steady, not likely to change or fail; often used in reference to economic, emotional, or physical states.