Which of the Following Is Not Part of "The Service

question 47

Multiple Choice

Which of the following is not part of "the service triangle"?

• A) Employees
• B) Support systems
• C) Customers
• D) Service strategy
• E) Service encounter

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Definitions:

Unique Outcome

In narrative therapy, it refers to instances or events that deviate from the dominant problem-saturated story of a client's life, highlighting moments of resilience or success.

Problem-saturated Story

Narratives that clients bring into therapy focusing solely on issues and difficulties, often obscuring potentials and strengths.

Drama

A genre of narrative fiction (or semi-fiction) intended to be more serious than humorous in tone.

Externalizing

A behavior in which an individual projects or expresses their internal problems, emotions, or issues through outward actions.