Which of the Following Is Not Part of "The Service

question 47

Multiple Choice

Which of the following is not part of "the service triangle"?

• A) Employees
• B) Support systems
• C) Customers
• D) Service strategy
• E) Service encounter

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Definitions:

IRR

Stands for Internal Rate of Return, a financial metric used to estimate the profitability of potential investments by calculating the discount rate that makes the net present value (NPV) of all cash flows from a particular project equal to zero.

Negative

A term used to describe values below zero, or situations characterized by absence or lack rather than presence or availability.

Pull-in Windings

Electromagnetic windings used in a solenoid or relay to initially attract and move the armature to the closed position.

Hold-in Windings

Windings in an electromagnetic device that maintain a magnetic field to keep a component, such as a relay or solenoid, in an activated state.