Which of the Following Is Not a Characteristic of a Well-Designed

question 68

Multiple Choice

Which of the following is not a characteristic of a well-designed service system?

• A) Robust
• B) Cost-effective
• C) Puts customers in charge
• D) User-friendly
• E) Effectively links "front office" with "back office"

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Definitions:

Viability

The capability of living, growing, or developing, often used in reference to cells, organisms, or businesses.

Mating Success

The effectiveness or efficiency with which an organism or species is able to reproduce and pass on its genes.

Machine Metaphor

A comparison or conceptual model that likens complex systems or organisms to machines, emphasizing efficiency, input-output processes, and functional parts.

Drive Metaphor

A psychological concept suggesting that motivation stems from the desire to fulfill basic biological needs, similar to how a car is driven by the need for fuel.