Which of the Following Is Considered a High-Contact Service Operation

question 36

Multiple Choice

Which of the following is considered a high-contact service operation?

• A) On-line brokerage house
• B) Internet sales for a department store
• C) Physician practice
• D) Telephone life insurance sales and service
• E) Automobile repair

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Definitions:

Trust Versus Mistrust

A stage in Erik Erikson's theory of psychosocial development where infants learn whether or not they can trust the world to satisfy their basic needs.

Social Referencing

“Reading” emotional cues in others to help determine how to act in a particular situation.

Emotional Cues

Nonverbal signs that convey emotions, such as facial expressions, tone of voice, and posture.

Stranger Anxiety

A developmental phase in infants and young children where they express fear or distress around unfamiliar people.