In the Service-System Design Matrix, What Kind of Production Efficiency

question 46

Short Answer

In the service-system design matrix, what kind of production efficiency is expected from a service encounter designed to be "face-to-face loose specs"? ______________________________________

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Definitions:

Written Copy

Text that has been transcribed or printed from one medium to another, often referring to a replicated document or manuscript.

Active Listening Skills

A technique of listening that involves paying full attention, understanding, responding, and remembering what is being said.

Nonverbal Skills

Abilities related to understanding and expressing oneself without the use of spoken language, including gestures, facial expressions, and body language.

Passive Communication

A communication style where the individual does not express their needs or desires clearly, often leading to misunderstandings.