Which of the Following Is Not an Element of a Good

question 21

Multiple Choice

Which of the following is not an element of a good service guarantee?

• A) Unconditional (no small print).
• B) The customer controls the process.
• C) Easy to understand.
• D) Easy to communicate.
• E) Meaningful to the customer.

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Definitions:

Deceptive Omissions

Misleading practices involving the withholding of important information or details that could influence a consumer's purchasing decision.

Puffing Statements

Exaggerated or hyperbolic claims about a product or service, considered opinion rather than fact, and not legally binding.

Opinion Statements

Statements that express beliefs, judgments, or assessments rather than objective facts, often used in legal contexts to distinguish them from factual representations.

FTC Act

The Federal Trade Commission Act, a statute that established the Federal Trade Commission (FTC) and empowers it to regulate unfair or deceptive commercial practices.