Two of the Questions Asked in the Survey of Customers

question 28

Essay

Two of the questions asked in the survey of customers are shown below.
• Given the prevalence of identity theft, are you reluctant to provide credit card
information online to purchase items from the gift shop?
• Are you confident that any information you provide to our online store is
secure?
A. Are these questions valid (appropriately worded)? Explain.
b. Which question is more neutral? Explain.

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Definitions:

Boundaries

Limits that define acceptable behavior and responsibilities within a relationship or social system.

Components

Individual parts or elements that make up a larger whole, system, or assembly.

Environmental Factors

External elements such as climate, geography, social conditions, and culture that can affect individuals' behaviors, development, and survival.

Group Processes

The dynamic interactions and mechanisms that occur within a group, influencing its structure, decision-making, and member behavior.