A Clothing Store Uses Comment Cards to Get Feedback from Its

question 31

Multiple Choice

A clothing store uses comment cards to get feedback from its customers about newly added items. It recently introduced plus size fashion wear. Customers who purchased
The items were asked to fill out an online comment survey giving 10% off the next
Purchase. The data are summarized in the table below. What percentage of customers
Were at least satisfied with the item(s) purchased (Satisfied or Very satisfied) ? $$\begin{array} { | l | l | } \hline \text { Response } & \text { Frequency } \\\hline \text { Very satisfied. } & 15 \\\hline \text { Satisfied. } & 30 \\\hline \text { Less than fully satisfied. } & 12 \\\hline \text { Not satisfied. } & 4 \\\hline\end{array}$$

• A) 49.2%
• B) 73.8%
• C) 24.6%
• D) 26.2%
• E) 68.9%

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Definitions:

Ethnic Group

A community of people who share cultural traditions, language, or heritage, often distinguishing them from other groups.

Workforce Diversity

This refers to the inclusion of individuals with a broad range of characteristics, such as race, gender, ethnicity, age, sexual orientation, and physical abilities, within a workplace.

Work-Related Behavior

Actions or conduct of employees that pertain to their job duties and responsibilities, including how they perform tasks and interact with colleagues.

Competencies

The combination of skills, knowledge, and abilities that are required to perform a specific job or task effectively.