Examlex
________ refers to the mistake of paying more attention to the specific products a company offers than to the benefits and experiences produced by these products.
Reciprocity
Reciprocity is a social norm that involves mutual exchange of goods, services, favors, or benefits between parties.
Social Responsibility
The ethical framework suggesting that individuals and organizations have an obligation to act for the benefit of society at large.
Mirror-Image Perceptions
Mirror-image perceptions refer to the mutual views often held by conflicting people or groups, each seeing itself as ethical and peaceful and the other as evil and aggressive.
Hostile
Showing or feeling opposition or dislike; unfriendly or antagonistic.
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