While Responding to Service Recovery, If Consumers Expect a Rational

question 81

True/False

While responding to service recovery, if consumers expect a rational response based on costs and benefits, the business should offer a discount or some other benefit to restore some level of satisfaction.

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Definitions:

English System

A traditional system of measurement that includes units such as pounds, gallons, and miles, used primarily in the United States.

Permanent Magnet

A material that maintains its own persistent magnetic field without the need for an external power source.

Separate Magnet

A standalone magnet that is not electrically connected or influenced by others, used to exert magnetic force or influence in various applications.

Lodestone

Naturally occurring magnetite rock that exhibits magnetic properties, historically used as an early form of magnetic compass.