The Feeling That Consumers Experience Such as Distress, Sadness, Regret

question 18

Multiple Choice

The feeling that consumers experience such as distress, sadness, regret, disgust, or anger after a purchase decision, consumption experience, or disposition decision is referred to as _____.

• A) goal congruence
• B) dissatisfaction
• C) expectation confirmation
• D) withdrawal
• E) schema disconnection

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Definitions:

Highbrow Tastes

Preferences for cultural products, activities, or interests considered intellectual, sophisticated, or of high quality.

Literature

Written works considered to have artistic or intellectual value, including fiction, poetry, drama, and essays.

Comprehensive

Describing something as fully inclusive or encompassing all necessary elements, parts, or aspects.

Childcare

The care and supervision of a child or multiple children, typically from ages six weeks to thirteen years, by a person other than the child's legal guardians.