When There Is a Clash Between Your Behavior and Your

question 423

Multiple Choice

When there is a clash between your behavior and your attitude, the resulting discomfort can be reduced by all of the following EXCEPT

• A)making your attitude match the behavior.
• B)making your behavior match the attitude.
• C)increasing the amount of perceived choice.
• D)changing the importance of the dissonant thoughts.

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Definitions:

Organizational Citizenship

The voluntary behaviors employees display beyond their normal job duties, which contribute to the organization's effectiveness.

Customer Relations

The practices and strategies that a business uses to communicate, engage with, and satisfy its customers.

Ethical Conduct

Refers to behavior that is consistent with principles of morality or rules of right conduct within a given professional or social setting.

Codes

In the context of communication, codes are systems of signs or symbols used to convert information into a form that can be communicated, understood, and interpreted by others.