​_____Refers to Identifying and Addressing Customer Needs, Trends, and Issues

question 36

Multiple Choice

​_____refers to identifying and addressing customer needs, trends, and issues before they occur.

• A)​Demand analysis
• B)​Reactive monitoring
• C)​Proactive monitoring
• D)​Discreet customer care
• E)Customer inertia

Understand the role of participation in goal setting and its effects on goal acceptance and performance.

Grasp the concepts of feedback and reinforcement in the context of goal achievement and motivation.

Understand and apply the concept of positive reinforcement to improve workplace behaviour and motivation.

Recognize the importance of self-efficacy in enhancing employee performance and motivation.

---

Definitions:

ECT

Electroconvulsive Therapy, a psychiatric treatment in which seizures are electrically induced in patients to provide relief from mental disorders.

Tardive Dyskinesia

A neurological disorder characterized by involuntary, repetitive body movements, often resulting from long-term use of certain psychiatric drugs.

Behaviour Therapies

Psychological treatments that focus on changing maladaptive patterns of behavior through learning principles.

Drug Therapies

Treatments involving pharmaceutical drugs to manage or cure a variety of illnesses or conditions.