Free Monitoring Tools Are Useful for

question 14

Multiple Choice

Free monitoring tools are useful for

• A) Calculating customer satisfaction KPI formulas.
• B) Qualitative measurements.
• C) Observing what people are saying about a brand.
• D) Evaluating the effectiveness of social media tactics.
• E) Measuring branding efforts.

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Definitions:

Codes of Conduct

Formalized rules and guidelines that define expected ethical behavior and professional standards within an organization or profession.

Transformational Leaders

Leaders who inspire and motivate followers to achieve extraordinary outcomes and, in the process, develop their own leadership capacity.

Corporate Culture

The shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature.

Transactional Leaders

Leaders who focus on the role of supervision, organization, and group performance; they are concerned with maintaining the normal flow of operations.