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According to the introductory discussion of the reading process,
Customer Satisfaction
An indicator of the degree to which a firm's offerings exceed or fulfill the anticipations of its customers.
Age Discrimination
Unfair treatment of individuals based on their age, particularly within employment or social settings.
LGBTQ Women
Individuals who identify as female within the lesbian, gay, bisexual, transgender, and queer/questioning community, addressing their unique experiences and challenges in society.
Workplace
A location where people are employed and perform tasks related to their jobs, including offices, factories, shops, and remote settings.
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