In Order to Meet and Exceed Customer's Expectations, Firms Must

question 124

Multiple Choice

In order to meet and exceed customer's expectations, firms must:

• A) constantly manipulate customers' perceptions of their needs.
• B) answer the questions: who, what, when, where, how, and why as they apply to customers.
• C) continuously improve, innovate, and upgrade their core competencies.
• D) successfully defend their established core competencies from imitation by competitors.

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Definitions:

Sexual Content

Material in media or art that explicitly or implicitly relates to sexual themes, acts, or references.

Frequency

The number of occurrences of a repeating event per unit of time.

Sleep Spindles

Short bursts of brain activity that occur during stage 2 of non-REM sleep, thought to play a role in learning and memory.

K-complexes

Brainwaves seen in stage 2 sleep that are characterized by a brief and well-defined downward deflection followed by an upward component.