Criteria for Reevaluating Internal Business Processes Using the Balanced Scorecard

question 69

Multiple Choice

Criteria for reevaluating internal business processes using the balanced scorecard include all of the following EXCEPT:

• A) asset utilization improvements.
• B) improvements in employee morale.
• C) increases in employee skills.
• D) changes in turnover rates.

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Definitions:

Critical Thinking

The objective analysis and evaluation of an issue in order to form a judgment; involves asking questions, analyzing arguments, and identifying biases.

Cynical

Having a belief that people are motivated purely by self-interest; skeptically distrustful of human sincerity or integrity.

Judgmental

Having or displaying an excessively critical point of view or being quick to make judgments about others.

Rubric

A set of guidelines or criteria used to evaluate or score performance, products, or responses in a consistent and standardized manner.