Identifying Customers and Their Requirements Is Most Closely Associated with Which

question 19

Multiple Choice

Identifying customers and their requirements is most closely associated with which element of the DMAIC improvement cycle?

• A) Define
• B) Measure
• C) Analyze
• D) Improve

---

Definitions:

Perpetual Inventory System

An inventory management method where updates are made continuously to record every sale and purchase, providing a real-time view of inventory levels.

Inventory

The total amount of goods and materials held by a company for the purpose of resale, production, or use in service delivery.

FOB Shipping Point

A term in shipping contracts indicating that the buyer assumes responsibility for loss or damage once the goods are shipped.

Freight Costs

Expenses incurred by a company to transport goods from one place to another.