Encouraging Customers to Use an ATM Rather Than Coming into the Bank

question 66

Multiple Choice

Encouraging customers to use an ATM rather than coming into the bank is what type of capacity management technique?

• A) Employee scheduling
• B) Yield/revenue management
• C) Self-service
• D) Employee cross-training

---

Definitions:

Data Files

Digital files that store data, which can be accessed or processed by software applications.

Output Instructions

Commands or directives in a computer program or control system that cause the system to produce or alter external signals or data.

Scan Time

The time taken by a PLC to read inputs, execute a program, and update outputs, a critical parameter for real-time control system performance.