The Matching of Service Capacity to Customer Demand to Minimize

question 67

Multiple Choice

The matching of service capacity to customer demand to minimize customer waiting is associated with what type of capacity management technique?

• A) Employee scheduling
• B) Yield/revenue management
• C) Capacity sharing
• D) Self-service

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Definitions:

Wakefulness

The state of being alert and engaged with the environment, contrasting with sleep.

Preconscious

In psychodynamic theory, descriptive of material that is not in awareness but can be brought into awareness by focusing one’s attention.

Consciousness

The condition of being conscious and capable of reflecting on one’s own being, feelings, ideas, environment, and personal experiences.

REM Sleep

A stage of sleep characterized by rapid eye movements, more dreaming and bodily movement, and faster pulse and breathing.