Encouraging Customers to Use an ATM Rather Than Coming into the Bank

question 66

Multiple Choice

Encouraging customers to use an ATM rather than coming into the bank is what type of capacity management technique?

• A) Employee scheduling
• B) Yield/revenue management
• C) Self-service
• D) Employee cross-training

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Definitions:

Electrical Supply

The provision of electrical power to a device or system, which can be AC (Alternating Current) or DC (Direct Current) sourced from the grid, batteries, or generators.

Thermostat

Any of a number of different types of heat sensing switches; a thermostat usually changes the status of a circuit or system when a specific temperature value is achieved. Found on starters and other electrical components, also used in an engine cooling system where it is used to option coolant circulation to the radiator.

Governor Cutout

A mechanism or setting in engines and machinery that limits the maximum speed or output to prevent damage or conserve energy.