Assessing the Level of Customer Contact for Service Processes Is

question 70

Multiple Choice

Assessing the level of customer contact for service processes is referred to as?

• A) Service blueprinting
• B) Service planning
• C) Service mapping
• D) Service evaluation

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Definitions:

Cope

To manage or deal with challenges or distress in an effective way, often involving problem-solving or emotional adjustment.

Avoidance-avoidance Conflict

A psychological conflict that occurs when an individual must choose between two equally unattractive options.

Turkey Sandwich

A sandwich typically made with slices of turkey among other ingredients such as lettuce, tomato, and mayonnaise, often served on bread.

Parasympathetic Nervous System

The division of the autonomic nervous system that brings the heightened bodily responses back to normal following an emergency.