External Customer Service Audits Are Used To

question 45

Multiple Choice

External customer service audits are used to?

• A) Identify service characteristics that are important to customers as well as their performance expectations for each characteristic
• B) Identify problematic customers for further customer service attention
• C) Identify customers who have received excellent customer service
• D) Reward employees for providing excellent customer service

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Definitions:

Tariffs and Quotas

Government-imposed regulations where tariffs are taxes on imported goods, and quotas are limits on the amount of a product that can be imported.

Smoot-Hawley Tariff Act

Legislation passed in 1930 that established very high tariffs. Its objective was to reduce imports and stimulate the domestic economy, but it resulted only in retaliatory tariffs by other nations.

Global Trade War

A situation where countries impose tariffs or other trade barriers on each other in response to trade disputes, leading to reduced international trade.

Great Depression

A severe worldwide economic downturn that took place during the 1930s, leading to high unemployment and significant economic distress.