Fostering Achievements in Customer Service as a Part of a Customer

question 114

Multiple Choice

Fostering achievements in customer service as a part of a customer service strategy should include which of the following?

• A) Employee incentives
• B) Customer incentives
• C) Employee training
• D) Customer training

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Definitions:

Measurable Goals

Specific, quantifiable objectives that have been set to assess the effectiveness of a project, campaign, or business activity.

Specific Goals

Clearly defined targets that an individual or organization aims to achieve within a set timeframe.

Differentiation Focus Strategy

A competitive strategy where a business aims to distinguish its products or services in specific market segments by offering unique features that appeal to those segments.

Hyundai Motor America

The American subsidiary of Hyundai Motor Company, responsible for the sales, marketing, and service of Hyundai vehicles in the United States.