A Company Keeping Its Promises and Delivering Services That Are

question 113

Multiple Choice

A company keeping its promises and delivering services that are accurate and dependable refers to which basic customer service principle?

• A) Recovery
• B) Reliability
• C) Fairness
• D) Wow factor

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Definitions:

Official Interpreter

A qualified individual authorized to translate spoken or sign language communication between parties, often in legal or governmental settings.

Hospitalization

The process of admitting a patient to a hospital for treatment or care.

Health Care Provider

A professional offering preventive, curative, promotional, or rehabilitative health care services in a systematic way to individuals, families or communities.

Abdominal Dressing

A protective covering applied to the abdomen to cover wounds or surgical incisions.