A Coffee Shop Instructing Their Servers to Add Decorative Designs

question 54

Multiple Choice

A coffee shop instructing their servers to add decorative designs to the foam on coffee drinks is seeking to maximize which basic customer service principle?

• A) Recovery
• B) Reliability
• C) Fairness
• D) Wow factor

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Definitions:

Special Legal Protections

Laws or regulations designed to safeguard particular groups of individuals or entities from unfair treatment, discrimination, or harm.

The Highly Educated

Individuals who have attained a high level of formal education, typically at the tertiary level, encompassing college, university, or beyond.

U.S. Sentencing Commission's

An independent agency of the federal judicial branch of the United States that develops sentencing guidelines and policies for the federal courts, with the aim of reducing sentencing disparities and promoting transparency and proportionality in sentencing.

Ethical Compliance Programs

Initiatives within organizations designed to ensure behavior and practices adhere to both legal standards and ethical norms.