Which Customer Service Strategy Element Is Achieved When Customer Service

question 53

Multiple Choice

Which customer service strategy element is achieved when customer service meets or exceeds customer expectations?

• A) High quality customer service
• B) Creating value with customer service
• C) Customer contact centers
• D) Outsourcing customer service

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Definitions:

Horizontal Merger

Merger that joins firms in the same industry for the purpose of diversification, increasing customer bases, cutting costs, or expanding product lines.

Vertical Merger

Merger that combines firms operating at different levels in the production and marketing process.

Joint Venture

A business arrangement in which two or more parties agree to pool their resources for the purpose of accomplishing a specific task, project, or other business activity.