Percentage of Customers Complaining During Transactions Is What Type of Customer

question 59

Multiple Choice

Percentage of customers complaining during transactions is what type of customer service performance measure?

• A) Non-transaction
• B) Transaction
• C) Pre-transaction
• D) Post-transaction

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Definitions:

Work Climate Factors

Elements that contribute to the atmosphere of the workplace, including policies, practices, relationships, and expectations that influence employee’s perceptions and behaviors.

Raters' Biases

Prejudices or subjective views held by individuals assessing others, which can affect the fairness of evaluations.

Work Performance

Work performance is the level of effectiveness and efficiency with which an individual or team executes assigned tasks or duties.

Work Attitude

An individual's set of feelings, beliefs, and thoughts about their job and work environment.