Customer Service Performance Should Be Measured How Often

question 13

Multiple Choice

Customer service performance should be measured how often?

• A) Neither frequently nor infrequently
• B) Infrequently
• C) Frequently
• D) Never

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Definitions:

Scoring Rubric

A set of criteria and standards typically used in educational settings to assess the quality of students' work or performance.

Close-Mindedness

The unwillingness to consider or accept different ideas or opinions.

Hostility to Reason

A negative attitude or opposition towards logical argumentation, critical thinking, or the rational resolution of conflicts.

Critical Thinking

A skill of objectively assessing evidence and arguments, to identify biases and assumptions, and make reasoned judgments.