A Professional That Is Hired to Pose as a Customer

question 67

Multiple Choice

A professional that is hired to pose as a customer to assess customer service performance is a(n) ?

• A) Imposter customer
• B) Undercover shopper
• C) Mystery shopper
• D) Shopping spy

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Definitions:

Stockholders

Individuals or entities that own shares in a corporation, giving them ownership stakes in the company.

Personal Assets

Items of value owned by an individual, including cash, property, and investments.

Depreciation

The measure of wearing out, consuming, or other loss of value of a depreciable asset arising from use, passage of time, or obsolescence through technology and market changes.

Gross Investment

The total amount spent on purchases of new capital and on replacing depreciated capital within a given period.