Which of the Following Is Likely an Example of a High

question 3

Multiple Choice

Which of the following is likely an example of a high contact service?

• A) Nail salon
• B) ATM
• C) Self-service checkout lane at a grocery store
• D) Online banking service

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Definitions:

Applications Software

Computer software designed to help users perform specific tasks or activities beyond the basic operation of the computer itself.

Application Portfolio

The set of recommended applications resulting from the planning and justification process in application development.

Constraints

Restrictions or limitations that affect the course of a project or plan.

IS Environment

The collection of hardware, software, network, and data resources that provide the infrastructure for an organization's information system.