TABLE 1-1 The Manager of the Customer Service Division of a Major

question 59

Multiple Choice

TABLE 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-1, the possible responses to the question "What is your age at last birthday?" result in

• A) a nominal scale variable.
• B) an ordinal scale variable.
• C) an interval scale variable.
• D) a ratio scale variable.

---

Definitions:

Résumé Diversion

A tactic used to divert attention from certain aspects of a resume by emphasizing more desirable qualifications or experiences.

Application Diversion

A strategy used in recruitment where candidates are redirected to other suitable job openings if they are not a fit for the initial position applied for.

Quality of Recruits

The measure of how well new hires fit the requirements of their roles, including skills, experience, and compatibility with the organization's culture.

Human Resource Plans

Strategic plans developed by an organization's HR department to forecast, manage, and meet the workforce needs in alignment with the company's goals.