TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 179

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.10?

• A) 1.6860
• B) ±1.6860
• C) 2.0244
• D) ±2.0244

---

Definitions:

Terms

Specific words or expressions used in particular contexts or fields, often carrying defined meanings or connotations.

Lower In Status

A relative position in a social hierarchy that is considered less prestigious, powerful, or important compared to others.

Respect

Admiration or high regard for someone or something, often due to their abilities, qualities, or achievements.

Sexist Bias

Prejudgment or discrimination based on a person's sex or gender, often favoring one gender over another.