TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Table 10-13, what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.05?
Definitions:
Primary Reinforcer
A stimulus that fulfills a basic biological need or instinct, such as food, water, or sleep, and is inherently rewarding.
Secondary Reinforcer
A stimulus that has become rewarding through its association with a primary reinforcer.
Negative Reinforcer
An unpleasant or aversive stimulus that, when removed or avoided following a behavior, increases the likelihood of that behavior being repeated.
Positive Reinforcer
A stimulus which, when presented after a behavior, increases the likelihood of that behavior being repeated.
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