TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 38

Essay

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, what is the largest level of significance at which a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels will not be rejected?

---

Definitions:

Rent

Payment made periodically by a lessee to a lessor for the use of land, a building, or another property.

Profits

The financial gain obtained when revenue from business activities exceeds expenses and taxes.

GDP

Gross Domestic Product is defined as the cumulative monetary or market value of all the finished products and services generated inside a country during a particular time frame.

Final Goods

Products that have completed the production process and are ready for sale to the consumer or end-user, excluding intermediate goods used in production.