Often the Customer of an IT Organization Is Not an External

question 52

True/False

Often the customer of an IT organization is not an external customer but rather an internal customer.

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Definitions:

Fleishman Job Analysis System

A comprehensive framework used for evaluating the abilities and competencies required to perform specific job tasks, developed by Edwin Fleishman.

Subject-matter Experts

Individuals who possess extensive knowledge and expertise in a particular field or topic.

Abilities

The skills and competencies that an individual possesses, which can include physical, mental, and emotional capabilities relevant to job performance.

Human Resource Planning

The process of forecasting an organization's future human resource needs and determining how to meet these needs.