If an Organization Was Going to Make Substantial Changes to Its

question 12

Multiple Choice

If an organization was going to make substantial changes to its customer service department, which type of transformation tool would it use?

• A) Business Process Reengineering (BPR)
• B) Reengineering Process Control (RPC)
• C) Engineering Control System (ECS)
• D) Total Process Improvement (TPI)
• E) System Process Control (SPC)

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Definitions:

Benefits-Received Tax

A taxation principle where taxes are levied on individuals based on the benefits they receive from the government's use of the collected tax.

Vertical Equity

A principle in taxation that proposes taxpayers with a greater ability to pay, such as higher income levels, should pay more in taxes than those with lesser ability to pay.

Horizontal Equity

The principle that individuals with the same income or resources should be treated equally by the tax system.

Tax Deductions

Expenses that can be subtracted from gross income to reduce the amount of income that is subject to income tax.