A Bank Provides Its Customers Mobile Applications That Significantly Simplify

question 1

Multiple Choice

A bank provides its customers mobile applications that significantly simplify traditional banking activities. For example, a customer can use a smartphone to take a picture of a check and electronically deposit into an account. This unique service demonstrates the bank's desire to practice which one of Porter's strategies?

• A) Differentiation
• B) Focus
• C) Cost leadership
• D) Broad focus
• E) Cost differentiation

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Definitions:

Offer Help

The act of providing assistance or support to someone in need.

Arithmetic Average

The sum of a set of numerical values divided by the number of values in the set, commonly used as a measure of central tendency.

Distribution of Scores

The spread of data points in a dataset, often visualized through graphs or statistical measures to understand variability.

Mean

The arithmetic average of a distribution, obtained by adding the scores and then dividing by the number of scores.