All of the Following Are Likely Causes of Kaiser Permanente's

question 19

Multiple Choice

All of the following are likely causes of Kaiser Permanente's difficulties before their new KPHealthConnect EXCEPT for:

• A) Bonus incentives not matching strategy
• B) The alignment of the Information Systems Strategy Triangle
• C) The failure of automated systems
• D) The leadership and organizational culture
• E) Patient service processes needing to be updated and streamlined

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Definitions:

Net Income

The amount of profit remaining after all operating expenses, taxes, and interest have been deducted from total revenue.

Variable Cost

Charges that directly correlate with the amount of goods produced or the level of output.

Fixed Costs

Expenses that do not change with an increase or decrease in the number of goods or services produced, such as rent, salaries, and insurance.

Break-Even Point

The point at which total revenue equals total costs, resulting in neither profit nor loss.