A Firm Uses Information Technology to Reconfigure Work, Jobs, and Processes

question 15

Multiple Choice

A firm uses information technology to reconfigure work, jobs, and processes. As a result, cost, quality, service, and speed are improved. What has the firm engaged in?

• A) Restructuring
• B) Benchmarking
• C) Reengineering
• D) Rightsizing
• E) Delayering

Apply motivational theories to predict the effectiveness of different needs in managerial and sales positions.

Differentiate between elastic, inelastic, and unitary demand.

Apply the midpoint formula for calculating elasticity.

Recognize the importance of percentage changes in price and quantity in determining elasticity.

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