Which of the Following Is NOT One of the Four

question 40

Multiple Choice

Which of the following is NOT one of the four perspectives from which the Balanced Scorecard allows firms to evaluate strategies?

• A) Social responsibility
• B) Financial performance
• C) Customer knowledge
• D) Internal business processes
• E) Learning and growth

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Definitions:

Domains

Specific areas of interest or activity, especially areas of knowledge or expertise.

Organizational Citizenship

Volunteer actions of employees that contribute to the organization's well-being beyond the scope of their job requirements.

Internal

Refers to elements, operations, or factors existing or occurring within an entity or system.

External

pertains to factors, influences, or conditions that exist outside of the individual's personal control or internal environment.