Customers Often Remain with a Service Provider Out of Inertia

question 67

True/False

Customers often remain with a service provider out of inertia rather than loyalty.

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Definitions:

Stare Decisis

The legal principle of determining points in litigation according to precedent, upholding previous judgments in similar cases to ensure consistency in law.

Civil Law System

A legal system originating in Europe, characterized by a comprehensive set of laws that are codified and serve as the primary source of law, with judges applying the codes rather than developing precedent.

Res Judicata

A legal principle that prevents a dispute that has been conclusively decided from being re-litigated between the same parties.

Quebec Civil Code

The legal code governing civil matters in the province of Quebec, Canada, distinct for its civil law tradition.