Several Factors May Enhance Risks and Uncertainty in the Mind

question 68

Multiple Choice

Several factors may enhance risks and uncertainty in the mind of a service purchaser.Which of the following is NOT likely to be one of them?

• A)When the service is relatively new
• B)When the service is complex
• C)When the purchase is important to the customer
• D)When the customer is making a repeat purchase
• E)When the customer is relatively inexperienced

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Definitions:

Training And Development

The continuous process of enhancing the capabilities and skills of employees through various educational methods and programs.

Better Performers

Refers to individuals or groups that consistently achieve or exceed performance standards or expectations in their respective roles or activities.

Employee Development

The ongoing effort by employers to improve the knowledge, skills, and abilities of their employees.

Manager's Role

The responsibilities and duties carried out by a manager to ensure effective planning, organization, leadership, and control of resources.