In a Typical Model of a Decision Making Process, Which

question 50

Multiple Choice

In a typical model of a decision making process, which of the following is NOT part of the service encounter stage?

• A)Mood states
• B)Information search
• C)Understanding consumer needs and values
• D)Control theory
• E)Role and script theory

Understand the concept of consumer equilibrium and how it can be achieved.

Understand different international business strategies (e.g., licensing, strategic alliance, exporting) and their characteristics.

Recognize various staffing models used by international businesses (e.g., ethnocentric, polycentric, geocentric, regiocentric) and their application.

Identify the impact of cultural dimensions on organizational behavior and management in an international context.

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Definitions:

Classical Conditioning

A learning process in which a neutral stimulus becomes associated with a meaningful stimulus and acquires the capacity to elicit a similar response.

Operant

A term related to operant conditioning, a method of learning that employs rewards and punishments for behavior.

Establishing

The process of founding or creating something firmly, such as rules, principles, or relationships, in a definitive manner.

Operant Conditioning

A system of learning where behavior modification is achieved through incentivization or disciplinary measures.