Which of the Following Factors Has the Potential to Influence

question 59

Multiple Choice

Which of the following factors has the potential to influence customer satisfaction with the service purchased?

• A)How their questions are answered
• B)How their physical possessions are treated
• C)How they are treated generally by service personnel
• D)The appearance of both the interior and exterior of service facilities
• E)All of the above

Evaluate the financial aspects of B2B sales calls.

Recognize legal and ethical considerations in sales.

Anticipate and overcome customer objections during the sales process.

Practice and improve sales presentation skills through role-playing.

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Definitions:

Nondeclarative Memory

A type of long-term memory that does not require conscious thought to retrieve, including skills, habits, and learned reflexes.

Prospective Memory

The aspect of memory that involves the ability to remember to perform an action at a future point in time.

Temporally Dated

Specific to a particular time or associated with a particular period.

Previously Learned

Refers to information or skills that have been acquired in the past and can influence or be recalled in current situations.