Which of the Following Is a Disadvantage of Highly Scripted

question 14

Multiple Choice

Which of the following is a disadvantage of highly scripted roles?

• A)They ensure uniform quality.
• B)They can lead to creative solutions in unfamiliar situations.
• C)They can lead to mindless service performance, rather than attention to customer needs.
• D)They can be attractive to employees who prefer the freedom of an ad lib approach.
• E)They make it impossible to achieve role congruence during service encounters.

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Definitions:

Magnetic Fields

Invisible force fields created by electric currents that attract or repel magnetic materials.

Electrical Activity

The movement of electrical charges or signals, which is fundamental to the functioning processes in the nervous system and muscles.

MEG

Magnetoencephalography, a non-invasive imaging technique used to measure the magnetic fields produced by neuronal activity in the brain.

Magnetic Fields

An area surrounding a magnetic substance or a moving charged particle where magnetic forces are exerted.